Built for the back of a moving ambulance.
SnapMedic ePCR is an electronic patient care record for medical providers, responder organisations and event first-aid teams. Build your own forms, record care offline, share one record across the crew and hand over with a reference and PIN. Enterprise is included.
£150 a month for up to 50 people, ePCR included. £3 per person from 51 to 150. Volume pricing from £1 per person for larger teams.
Security and data protection
Cyber Essentials certified. Covers the whole company. Check the certificate
Registered with the ICO. Registration ZC257109. See the register entry
Hosted in the UK. Civo’s London region. Civo holds ISO 27001, Cyber Essentials Plus and a SOC 2 Type II report.
Backups kept separately. Encrypted, with OVHcloud in London.
Locked records. A full audit trail of who did what.
Data processing agreement available. Ask us for it before you sign.
A patient record, not a clinical decision-maker.
ePCR captures the clinician’s account of care. It has no medicine-dose calculator or dosing decision support. Clinical decisions remain with the clinician, current guidance and local policy.
Your forms.
First touch to handover.
Your organisation sets up its own forms. Crews record on them, and the receiving team gets the record.
For event work, read our patient-record guide for event medical teams.
Discuss your serviceYour organisation builds its forms
Start from a SnapMedic template, add sections, blocks and your own fields, and preview on a phone frame. A second person approves the form before it goes live.
The crew picks the right form
The default is listed first. Each patient at an incident gets their own record.
Record on scene, with or without signal
The record is stored encrypted on the device. Each change shows who made it, and the header shows how many changes are waiting to send. When the clocks change, the app asks whether a time was BST or GMT.
Review, lock and hand over
Gaps must be filled or given a reason. “Complete & lock” is the crew’s sign-off. The receiving team uses the reference and PIN to download the record.
The detail behind
the care.
Explore what your team can record, how the receiving team accesses it, and the controls around each patient record.
Patient & incident
Keep the patient’s identity and the incident context together.
- Patient identity
- Record known identity or an explicit reason for an unknown-person entry.
- Demographics and contacts
- Capture contact details, next of kin with consent to contact, and GP practice.
- Incident reference
- Create or join by an exact incident/CAD reference or record ID, with each lookup audited.
- Multiple patients
- One incident can hold separate patient records, each reviewed and locked independently.
- NHS number
- Validated number entry with encrypted storage and a masked display. No NHS demographic-service lookup.
Two crew.
One record.
The first responder creates the record on scene. A second clinician joins that same record rather than starting another, adds what they saw, and the record keeps track of who wrote what. Changes are saved on the device first and sent when it is online. One clinician locks it at handover.
Step 1
The second device joins by incident number
A colleague enters the exact incident number. The lookup reveals the incident context only, and patient and clinical detail stay hidden until they confirm the join. Every lookup is audited.
Exact lookup, never a browsable list or free-text patient search. Tap the image to enlarge. Step 2
Every field says who wrote it
An “Edited by” badge shows who made each change and when. While both devices are online, an open record picks up the other device’s changes within seconds.
Attribution on the field itself, not buried in a separate audit screen. Tap the image to enlarge.
Hand over with
a reference and PIN.
The receiving hospital or provider does not need an account. They enter the case reference and PIN on our cases portal, with the patient’s date of birth when the form records one, and download the record.
Locking is the crew’s sign-off: the record becomes read-only and later entries show as late entries. If the code was shared outside the receiving team, a crew member can reset it while online and the old pair stops working.
Set up by you.
Shared with the right people.
Administrators run forms, sharing and oversight from the Console, around the way your teams work.
Build the form your crews use
Build forms in the Console from SnapMedic templates and blocks, and keep one form per kind of work. Rename, archive or restore a form, and limit it to a date and time window so crews see the right one first.
Send a section to the right people
Set sharing rules so that when a record is locked, a chosen section is emailed to named people or a recipient group. Recipients read it in the Console under “Shared with you”. Nothing goes outside your organisation, and protected fields are left out.
Oversight and access
Console screens list your records with a read-only view and access history, and cover audit checks, retention settings and bulk exports. Records, forms and sharing screens need two-factor sign-in.
Who it's for.
- Independent ambulance servicesMove crews off paper forms to one shared, attributed record.Read more
- Event medical providersRecord offline across several crews and keep records to show.Read more
- Volunteer responder groupsSimple to run, works without signal, priced for small groups.Read more
- Police first-aid and medical teamsClear authorship, locking and audit, with officer ID numbers on the form.Read more
One price.
ePCR included.
£150 a month for up to 50 people, with ePCR included. From 51 to 150 people it’s £3 per person per month. Larger organisations get volume pricing from £1 per person. Prices exclude VAT where it applies.
Set up for
your service.
- We switch ePCR on for your organisation and agree rollout with you. A first form must be published and approved before crews can create records, and organisations recording real patient data also need patient-record creation enabled. ePCR billing starts at the agreed live-service date, with terms confirmed in writing.
- Record your CAD or job reference. Live dispatch integration and NHS national lookups are not included.
- Use email codes and an authenticator for identifiable recording. Organisation single sign-on is not included.
Common questions.
How do we get started with SnapMedic ePCR?
ePCR is an add-on inside SnapMedic Enterprise. We switch it on for your organisation, and your administrators then build and publish your first form in the Console. A form needs approval from a second person before crews can use it, so a one-person organisation cannot publish alone. Book a 20-minute demo, or tell us your team size and current workflow. ePCR is not part of the personal SnapMedic app.
How does handover to hospital work?
The record shows a case reference and a 6-digit PIN under Handover access. The receiving hospital or provider enters them on our cases portal, with the patient’s date of birth when the form records one, and downloads the record. They do not need an account. If the code was shared outside the receiving team, a crew member can reset it and the old pair stops working.
Does it work without signal?
Yes. The record is stored encrypted on the device and keeps working with no signal, and changes send when the device is back online. Starting a new record needs a connection. Reopening a draft already on the device does not. While devices are online, colleagues on the same open record see each other’s changes within seconds.
How is pricing handled?
Enterprise with ePCR is £150 a month for up to 50 people. From 51 to 150 people it is £3 per person per month. Larger organisations get volume pricing from £1 per person. Prices exclude VAT where it applies. Billing begins at the agreed live-service start.
Will it integrate with our CAD or NHS systems?
Version one is CAD-agnostic: a CAD number or job reference is recorded as an external reference, with no live dispatch integration. NHS pathways such as CIS2 and national extracts are deliberately out of scope for version one.
Who owns the patient data?
Patient records belong to your organisation. Enterprise clinical data is stored server-side and is readable by the service for authorised synchronisation, audit and support. Organisation isolation, named permissions, encryption and audit logging govern access. Hosting and retention arrangements are agreed with your service. This is separate from the personal app’s intervention log, which is a temporary notepad and must not contain patient information.
Does ePCR calculate medicine doses or make clinical decisions?
No. ePCR records the care and decisions of the clinician. Medicine administration is recorded against your organisation’s formulary; the module has no dose calculator or dosing decision support. Capacity, consent and other clinical fields record your findings, rather than determining authority to treat or a clinical risk category.
Can we change our forms and formulary?
Yes. Your organisation builds its own forms in the Console. Start from a SnapMedic template (blank, ambulance service, event medical cover or no patient identity), add sections, ready-made blocks such as date of birth, allergies, body map, photos and signature, and your own fields. A second person must approve a form before it is published, and the Console steps need two-factor sign-in. You can keep several live forms side by side, such as emergency ambulance and event cover, and crews pick one when they start a record.
What happens after a record is locked?
A locked record is read-only. Entries that arrive after locking appear as late entries, and each change shows who made it. A crew member can only complete and lock a record with gaps after seeing them and recording a reason. Administrators can also set rules that send a chosen section of a locked record to named people or a group in your organisation.