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Your personal notes are encrypted on your device before they sync, and are stored on our servers in encrypted form. Non-identifiable data like anonymous skills statistics may be used to improve the app. We process basic account information for authentication purposes only.

Yes, SnapMedic is fully GDPR compliant. We support all data protection rights including the right to erasure (complete deletion), data portability, transparent processing, and comprehensive audit trails. Our privacy validation system actively scans for and warns about potentially identifiable information.

Yes, absolutely. You have complete control over your data. Account deletion removes all traces of your information from our systems immediately. There's no retention period - when you delete your data, it's gone permanently from both your devices and our servers.

Core clinical calculators and supported app tools work offline. AI OSCE sessions need an internet connection; offline OSCE checklists are available, with scenario access depending on your plan. Offline availability varies by feature and platform. The public website can save its homepage for reading, which is separate from offline use of the app.

Start documenting on your phone during a call and seamlessly continue on your tablet or computer at the station. All data is encrypted on your device before syncing, travels encrypted, and remains encrypted on our servers. Only devices logged into your account can decrypt and access your data.

Your data is primarily stored locally on your device. If you enable sync, encrypted copies are stored on secure servers for multi-device access. The local storage ensures you always have access to your tools and data, even without internet connectivity.

Yes, SnapMedic supports comprehensive data export. You can export documentation as professional PDFs, and we provide full data portability as required by GDPR. Export your shift data as CSV for payroll, and all your clinical documentation maintains proper formatting for professional use.

No account is required for basic features. You can use all clinical calculators, assessment tools, and timers without signing up. An account enables multi-device synchronization, data backup, and access to Pro features like GRS Sync for automatic shift imports.

Free includes core clinical tools, limited daily flashcard reviews and quizzes, and one AI OSCE session each week. Pro costs £1.99 per month or £23.00 per year. Pro+ costs £4.99 per month or £49.99 per year. Both paid plans are optional; compare the full details on our pricing page.

Pro includes GRS Sync for automatic roster imports, three AI OSCE sessions each week, access to Pro-tagged checklist scenarios and full OSCE session history. Free and Pro AI sessions each have a 20-message limit. AI marking and feedback are included in every tier, including the free weekly session.

Pro+ includes all Pro features, unlimited AI OSCE sessions and progress analytics. A 7-day Pro+ trial is available on iOS and web, but not on Android. Pro has no free trial on any platform.

Your subscription is available across iOS, Android and web when you are logged into the same account. Manage or cancel it through the platform where you purchased it. Trial availability varies by platform, and the store or payment platform shows the final price and terms before purchase.

Yes, all essential clinical tools and calculators are completely free and always will be. This includes GCS, NEWS2, burns calculators, cardiac arrest management, clinical observations, and all assessment tools. Pro subscriptions help fund development while keeping core features free for all ambulance staff.

SnapMedic is available on iOS (iPhone and iPad), Android (phones and tablets), and as a Progressive Web App for desktop browsers. The web version provides full functionality including offline support on compatible browsers. All platforms sync seamlessly when logged into your account.

SnapMedic was founded and is run by Kirsty Wright, a UK paramedic. It is an independent clinical tools and learning app shaped by prehospital work and feedback from its community.

Email us at [email protected] for technical support. To give feedback or request features, use our feedback portal at feedback.snapmedic.app - you can submit directly through the app or create an account online. Join our Discord community to connect with fellow clinicians and get tips.

Yes. SnapMedic is used by thousands of student paramedics across the UK. On placement, students use the NEWS2 calculator, GCS, cardiac arrest logger, and skills tracker daily. The AI OSCE feature helps with exam preparation, and the CPD portfolio and shift tracker log placement hours and clinical skills for HCPC evidence. All core tools are free.