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Account Deletion

⚠️ Important Notice

Account deletion is permanent and irreversible. All your sync data will be permanently deleted and cannot be recovered.

Note: Data stored locally on your device will remain unchanged. You can continue using SnapMedic offline or manually delete local data if desired.

How to Delete Your Account

You can delete your SnapMedic account using either of the methods below. Choose the option that works best for you.

📱 Self-Service Deletion

Delete your account directly through the app:

  1. Open the SnapMedic app
  2. Go to Settings
  3. Select Account
  4. Tap Delete Account
  5. Confirm your deletion

✅ Immediate: Your account and all data will be deleted instantly.

📧 Email Request

Can't access the app? Send us an email:

Email: privacy@snapmedic.app

Subject: Account Deletion Request

Include: The email address associated with your account

⏱️ Response Time: We'll process your request within 48 hours.

What Gets Deleted

🗑️ Account & Server Data (Permanently Deleted)

  • 🗑️Account Data: Your email address and account information
  • 🗑️Sync Data: All notes stored on our servers (deleted within 30 days)
  • 🗑️Backup Codes: All recovery codes will no longer work

📱 Local Device Data (Remains on Your Device)

  • 📱Your Notes: All notes stored locally on your device remain unchanged
  • 📱App Settings: Your app preferences and settings are preserved
  • 📱Offline Use: You can continue using SnapMedic in offline mode

Managing Your Local Data

After deleting your account, you have full control over data stored locally on your device:

✅ Keep Using Offline

Continue using SnapMedic with all your existing notes, just without sync functionality.

📝 Manual Deletion

Delete individual notes manually within the app if you want to clean up specific data.

🗑️ Complete Removal

Uninstall the SnapMedic app to completely remove all local data from your device.

Before You Delete

📤 Consider Exporting Your Data

If you want to keep a copy of your notes before deletion:

  1. Go to Settings → Account → Export Data
  2. Download your data in JSON or PDF format
  3. Save the file to a secure location
  4. Then proceed with account deletion

Alternative Options

Instead of deleting your account, you might consider:

🔄 Disable Sync

Keep your account but stop syncing data across devices. Your local data stays on your device.

📱 Use Offline Mode

Simply stop using sync and use SnapMedic in offline-only mode. No account needed.

Need Help?

If you have questions about account deletion or need assistance:

Privacy Questions: privacy@snapmedic.app

General Support: support@snapmedic.app

Response Time: Within 48 hours

Your Rights

Account deletion is your right under GDPR and UK data protection law. You can:

  • Delete your account and all data at any time
  • Export your data before deletion
  • Contact us with questions about the deletion process
  • File a complaint with the ICO if you're not satisfied with our response

For more information about your rights, see our Privacy Policy.